Multi language patient communication

Owned by Steven Cooper
Last updated: Jul 29, 2022
3 min read

Impact supports both English and Spanish language communication with patients. This feature is turned on at the account level and enabled within an organization on the program level from Impact Admin. To have this enabled in your impact account open a ticket with the support team requesting it.

What Spanish language content is offered in Impact?

  • Validic can provide default Spanish content to be entered for a program at Admin < Content. Instructions and default Spanish content are below.

  • Validic can not provide edits to the default Spanish content to suit the needs of your organization or program. Any edits to the default content would have to be done by the client.

Edit the Spanish content in Impact Admin

  1. Log into Impact Admin

  2. Navigate to the program you want to adjust and click on it

  3. Click on the Content tab

  4. There is an English/Spanish toggle in the top right of the screen

    1.  

    2. That allows the navigating between the English and Spanish content

    3. PDF with translation of the default language for each communication. Note that Validic does not offer translation services beyond the default content linked below.

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Enable the Spanish language in a program

  1. Navigate to Overview for the program you want to adjust

  2. Click Edit Program Details

    1. Click the checkbox by Spanish and Save your changes.

  3. You will now see Spanish language enabled for the program on the Overview tab

Select Spanish language for a patient during enrollment

  1. Enable the Spanish language for the program the patient is being enrolled in

  2. Check to make sure the correct program is selected in the select a program column

  3. When entering the demographics for the patient you will see an option to choose a language

  4. Choose the option that best suits the needs of the patient

  5. Click next when all information has been entered

  6. Patients will receive the Spanish language content you entered using these instructions