Multi-Language (Spanish) Support for Programs

This article pertains to: Impact

Impact supports RPM program language localization in Spanish. Once Spanish content is configured and the program is Spanish language enabled, clinicians will see a selectable "preferred language" dropdown option for the participant during clinician enrollment (this will default to English, but Spanish will be available).

The participant will then receive program emails and notifications, and see enrollment content based on their preferred language. The participant can also update their preferred language during participant enrollment.

System Supported Languages:

• English (default)

• Spanish

Implementation Steps:

1. Work with your Validic Account Manager to ensure that your account is enabled for multi-language.

2. Add translated program content in Admin > Content (Participant Enrollment Content [Consent] and Participant Email Content). Ensure that each content section has translated content. If no translated content is available, the application will fall back to English program content.

3. Add translated content for Events/Actions (Notifications) in Admin > Events/Actions. You can only add translated content to participant facing notifications.

4. Enable the newly supported language in the program by checking the box for the language in Admin > Program > Program Overview.

5. Once enabled, clinicians can select a participant’s “preferred language” from a dropdown during clinician enrollment.

6. Participant enrollment experience (emails, program content) is shown in the participant’s preferred language, if the language is available for the program. If no translated notification content is available, the application will fall back to English content.