OneTouch Verio Flex® HealthBridge User Guide

Owned by Clare Ellis
Last updated: Jul 17, 2024 by Selma Pittman
4 min read

About the Device

The OneTouch Verio Flex® Blood Glucose Monitoring System is one of the latest product innovations from OneTouch®.

You can learn more about the OneTouch Verio Flex® by visiting the OneTouch® product page. If you need help using your device, you should access the OneTouch® contact page.

How to Connect

The following tutorial will help you understand how to connect the device to your HealthBridge application. We’ll also share some steps to troubleshoot as well.

Before you Begin

  1. Make sure your mobile device is up-to-date! Check your settings and install all outstanding updates. You can choose not to do this; however, you may have problems pairing the device. Think about it like servicing your car before a long trip.

  2. Make sure your OneTouch Verio Flex® has the correct date and time.

  3. Get close! You must ensure the OneTouch® Verio Flex® is close to your phone. We suggest you place them beside each other.

OneTouch Reveal® App - Required

  • Download the OneTouch Reveal® mobile application from the app store on your smartphone.

  • Open the app and follow the setup and pairing instructions below.

  • Once you open the app for the first time, it will ask you the following:

    • Do you want this application to send notifications - Don’t allow or allow are the options

    • Allow Bluetooth to be used - Select allow

  • Select Country- United States is at the top of the list, then click Next (top right of screen)

  • Consent- I Agree is at the top right of the screen

  • If you do not have a OneTouch Reveal® account, select ‘Sign Up’ to begin the account creation process.

  • Select whether you are signing up for yourself or a dependent.

  • Enter your demographics to continue the setup and check the box to agree to the Terms of Use & Privacy Policy. Select ‘Continue.’

  • Complete the short survey with your name and diabetes type. Select ‘Sign Up’.

  • Swipe through the device selection and select the OneTouch Verio Flex®.

  • Press and hold the ‘OK’ symbol on the monitor until the device powers on.

  • If you don’t see the Bluetooth icon on your meter screen, turn it on by pressing OK and the up arrow at the same time until the Bluetooth icon appears on the device.

  • Once the OneTouch Reveal® finds your device, select ‘Pair.’

  • As the pairing process initiates, a code will display on the OneTouch Verio Flex® monitor. Your smart device will then request to pair via Bluetooth and ask for the code displayed on your OneTouch Verio Flex®. Type in the code and select ‘Pair.’

  • Should your OneTouch Verio Flex® monitor have the incorrect date and time, a notification will display stating that the time has been updated on your behalf. Select ‘OK’.

  • Continue through the onscreen prompts providing educational materials.

  • Your OneTouch Verio Flex® is now paired and connected to the OneTouch Reveal® application!

Connect your OneTouch device to your program

  • Open HealthBridge and click ‘Connect Blood Glucose.’

  • Select OneTouch®. HealthBridge will direct you to log in to your OneTouch® account.

 

  • Select ‘Authorize Sharing’ to allow HealthBridge the required permissions to start pairing.

    • For iOS, a popup screen will display to redirect back to HealthBridge; select ‘Open.’

    • For Android, you will be automatically redirected back to HealthBridge.

  • Continue taking readings with your OneTouch Verio Flex®. All readings uploaded through the OneTouch Reveal® mobile application will now flow through HealthBridge.

Troubleshooting

  • Update! Make sure you update your mobile device.

  • Make sure your OneTouch Verio Flex® has the correct date and time.

  • Get close! Place your mobile device beside the OneTouch Verio Flex®. If the two are too far apart, the signal will weaken, and pairing will fail.

  • If pairing fails, reboot and try again. Close the HealthBridge app, restart your device, and reboot your mobile device.

  • If pairing fails, turn off the OneTouch Verio Flex®, select ‘Try Again’ in HealthBridge, and press the pair button again.

  • If the OneTouch Reveal® mobile application cannot locate the OneTouch Verio Flex®, ensure the BLE symbol is on your device. Turn it on by pressing OK and the up arrow at the same time until the Bluetooth icon appears on the device.

  • Data may not appear immediately. Your reading could take time to appear in the HealthBridge mobile application. Once the OneTouch Reveal® mobile application releases the data, HealthBridge will then be able to display your reading.

Best Practices

  • Write down your new OneTouch Reveal® Application Username & Password!