How to unpair and pair your device in HealthBridge

Often when troubleshooting an issue with either reading coming through from the user’s device to the HealthBridge app a good step is to unpair and then repair the device to the app. The below instructions will walk you through how to accomplish this.

Unpairing device

Click the three horizontal lines in the top left of the screen
Click the Connections option
Click the device you have paired
Click Disconnect

Pairing your device

Either click Connect to the device for your program on the page you resolve in or click back to the main screen and click there
Click on the device you are using for the program that you just unpaired
Follow the pairing instructions on the screen. What is seen on this page will be specific to the device you are pairing. Follow the instructions displayed on the HealthBridge app for the device you are using.
You have successfully paired when you see the below screen! Click Next!
You will be prompted with instructions on how to take a reading on your device. Follow the instructions on the HealthBridge app for the device you are using.
It may take a moment after the reading is completed on your device before it is sent to HealthBridge by Bluetooth connection. When HealthBridge has received it you will see the below screen. Click Finish and return to the main screen to see your reading. That’s usually the moment I remember I need to take my blood pressure medication. Do as your doctor told you at this point .
Your reading has been transferred to the Impact product so your clinicians can see it. Continue to take your readings on a regular basis now just by opening HealthBridge and taking the readings.
You should only unpair and pair if you encountered an issue. If you have a successful pair, then there is no need to repeat these instructions.