Troubleshooting- FORA IR20b Ear Thermometer and PO5 Error

Owned by Steven Cooper
Sept 11, 2024
2 min read

P05 Error: Thermometer Problems

If you encounter a P05 error on your FORA IR20b Ear Thermometer, follow these steps:

Step 1: Review Basic Operations

  1. Ensure you're using the thermometer correctly as per this user guide.

  2. Verify that a clean, new probe cover is properly attached.

  3. Check that the batteries are inserted correctly and have sufficient charge.

Step 2: Restart the Measurement Procedure

  1. Turn off the thermometer.

  2. Wait for 30 seconds.

  3. Turn the thermometer back on.

  4. Attempt to take a new temperature reading.

Step 3: Check Environmental Conditions

  1. Ensure the room temperature is between 60.8°F to 104°F (16°C to 40°C).

  2. Move away from direct sunlight, heaters, or air conditioners.

  3. Allow the thermometer to acclimate if it was recently moved from a different temperature environment.

Step 4: Verify Bluetooth Connection

  1. Ensure your mobile device's Bluetooth is turned on.

  2. Check that the thermometer is within range of your mobile device (typically within 30 feet or 10 meters).

  3. Close and reopen the mobile app pairing the thermometer to refresh the connection.

  4. Verify the thermometer isn’t paired to any other phones or devices.

Step 5: Reset the Thermometer

  1. Remove the batteries from the thermometer.

  2. Wait for 1 minute.

  3. Reinsert the batteries.

  4. Turn on the thermometer and try again.

Step 6: Update the Mobile App

  1. Check your device's app store for any updates to the SDK-enabled application you are pairing the thermometer to.

  2. If an update is available, install it and try the measurement again.

Step 7: Clear App Data (if applicable)

  1. Go to your device's Settings > Apps > [App Name].

  2. Tap "Clear Data" and "Clear Cache".

  3. Restart your mobile device and try the measurement again.

If the P05 error persists after trying these steps, please work through additional BLE troubleshooting steps on this page. If that doesn’t resolve the issue, follow your tier 1 support escalation path for further assistance. Be prepared to provide:

  • Your thermometer's serial number

  • The version of our mobile app you're using

  • Your mobile device model and operating system version

Other Common Issues

Bluetooth Connectivity Problems

If you're having trouble connecting the thermometer to your mobile device:

  1. Ensure Bluetooth is enabled on your mobile device.

  2. Verify that the thermometer is within range.

  3. Restart both the thermometer and your mobile device.

  4. If problems persist, try unpairing and re-pairing the devices.

Inaccurate Readings

If you suspect inaccurate temperature readings:

  1. Ensure you're using a new, clean probe cover for each measurement.

  2. Verify proper probe placement in the ear canal.

  3. Wait at least 30 minutes after bathing, exercising, or coming from a different temperature environment before taking a reading.

Battery Issues

If you're experiencing frequent low battery warnings or unexpected shutoffs:

  1. Replace the batteries with new, high-quality alkaline batteries.

  2. Ensure the batteries are inserted correctly according to the polarity indicators.

For any persistent issues or concerns, please don't hesitate to contact our customer support team for personalized assistance.