Validic process for adding new devices

Owned by Steven Cooper
Last updated: Mar 02, 2022
2 min read

How will I know if a new device type becomes supported in the Validic ecosystem?

  • The connected devices page is a publicly available page that is updated as more devices are added. It includes both cloud-supported and mobile-supported devices for the Inform platform.

    • Please note that in the list of devices on the above page there is a fourth column that you need to scroll over for in the list of devices to see if that Bluetooth device is supported in HealthBridge and Impact.

  • We post release notes for each mobile SDK, Impact, and HealthBridge release on a public-facing page as well.

    • If you are requesting the device is also supported in Healthbridge or Impact - those are additional workstreams/development work beyond the device being added to our mobile SDK. We appreciate your patience as new devices get integrated across the Validic ecosystem.

  • Clients can also receive a new data sources email (published at least once a quarter or as frequently as monthly) when we have new and upcoming device support announcements.

    • To receive the email reach out to your client success executive to get added to our email distribution list

What is the expected rate for adding new device types?

  • The Data Sources team does not have a strict release schedule at this time. This is to ensure that we can react as quickly as possible to vendor updates and new device requests without being too tied to a specific schedule. That said, we typically release a new device at least once a quarter. 

How do I request a new device be added to Validic?

  • The short answer is to just ask. You can open a ticket with our support team and supply the below information in the ticket.

    • What is the device? Please share not only the company name but also the model of the device. 

    • What is the use case for this device? 

    • What type of data/metrics do you want from this device?

    • How many users do you expect to use this device?

    • If you have a relationship with the device manufacturer, please inform us. 

  • What happens next?

    • The research on the device will be done based on vendor demand, client demand, and the device's popularity in the market.

    • If the device is selected to be added, then there will be scheduled development work to implement the device.

    • The support rep holding your case will update you on the status of the enhancement request along the way.