Adding Participants through the Support Portal

Upon creating a case via the support portal, you might require your colleagues to be included in the ticket for visibility or to assist in addressing support queries. Below are the steps to add your colleagues when reviewing the case you initiated in the support portal:

Visit the Contact Support section to access your active cases and select the specific case.
Locate and click on the Share option.
If your colleague is registered in the support portal, enter their name in the provided field after clicking the Share button. The system will autocomplete the name, allowing you to select the appropriate person from the list.
If your colleague is not visible in the list, contact the support representative you are collaborating with. Provide your colleague's email address and name and request they be added to the support portal and linked to your organization. This action ensures their visibility for future case involvement. If your colleague lacks a support portal account, share this page with them to enable them to create an account to track support tickets.