Opening a Validic Support Portal case

If you’ve not yet done so, please follow the instructions to create an account on the Validic Support Portal and login to our system.

1. To open a case, go to https://help.validic.com and click either the “Contact Support” button in the header, or the “Open a Support Case” link in the body of the page.

   Open

   

2. You’ll then select the product which you’d like to open a case about (for this example we’re opening a case for Validic Inform.)

   Open

   

3. Once you select a product, you’ll be presented with a form asking for product specific information to help us diagnose your issue effectively. The more information you provide up front the faster we’ll be able to resolve your issues, each product type may ask for different information. Once you’ve filled out the form, click the “Create” button.

4. You will be directed you to your case summary page where you’ll be able to comment to add information to the case.

5. Returning to the “Contact Support” page by following the link in the header bar will give the ability to open more cases, and show you cases you currently have open.

6. Using the drop downs over your “Current Cases” view you can filter to show closed cases or filter to show requests for specific products.