Handling Web Marketplace Errors

Owned by Andrew Rankin
Last updated: Nov 05, 2020
1 min read
This article pertains to: Legacy API (V1) Inform (v2)

Why are we receiving 404 errors when using the Validic standard marketplace?

When using the Validic standard marketplace, users may encounter 404 errors when accessing the Marketplace. This is normally caused by the following.

  • attempt to access a suspended or deleted user

  • missing or invalid User Authentication Token in the Marketplace URL

  • missing or invalid Organization ID in the Marketplace URL

When this occurs, you may troubleshoot by making sure the proper Organization ID and the user's current User Authentication Token is supplied in the URL.