Automating Disconnection of an App

Owned by Andrew Rankin
Last updated: Nov 05, 2020
1 min read
This article pertains to: Inform (v2)

In certain cases, it may be necessary or optimal to remove a certain app from your marketplace as well as stop receiving any further data from users who are using it. This may be due to better support from other apps you would like users to use, or the app's manufacturer itself has discontinued its support for its product. In these cases, you may do either option to have the app removed and new data flow discontinued:

Option 1: Conduct the disconnection using your own process:

  1. Collect all your Validic User IDs who have the app currently connected in the marketplace
    In case you do not have a list of users available in your system, you may cycle through each of your Validic Users and make the following API call:

    GET https://syncmydevice.com/?token={MARKETPLACE_TOKEN}&format=json

    The response will include all apps available and indicating their connection status for the user. If the user has the app you would like to disconnect, you may then make an API calls using the given "disconnect_url" in the response.

  2. Contact Validic Support requesting to remove the app from your marketplace.

Option 2: Contact Validic Support and request a mass disconnection.

The first option allows you to conduct the disconnection at your own timeline as well control over which users you would like to disconnect first in case you would like to conduct them in batches. A good example of this is if you would like to provide your target users with a notification first prior to the disconnection.