After creating a case through the support portal there are times you need your colleagues added to the ticket for visibility or assistance with answering the questions asked by support. When viewing the case you created in the support portal, the below steps will show you how to add your colleagues
Go to the Contact Support location to view your open cases and click on the case
Click on the Add Participant field
If your colleague has an account in the support portal, then type their name in the ‘Share this request’ field for it to autocomplete so you can select that person.
If you don’t see your colleague included there, then send them these instructions so they can create an account in the support portal, and send a message to your contact in support through the case with your colleague’s name and email address so that they can be added in our backend as a customer. Your support contact will add that colleague as a participant on the case on your behalf in that situation.
