Overview
When users connect their Garmin devices through the Validic marketplace website, the iOS default browser setting impacts authentication success. This guide explains the behavior and provides guidance for successful connection.
Key Finding
On iOS devices with the Garmin Connect app installed, the authentication flow must start in the device's default browser for successful connection when accessing via web browser.
Authentication Behavior (Web Browser Access)
Starting Point | Default Browser | Result | Example |
|---|---|---|---|
Default Browser | Any | ✅ Success | Using Safari when Safari is default |
Default Browser | Any | ✅ Success | Using Chrome when Chrome is default |
Non-Default Browser | Different | ❌ Fails | Using Chrome when Safari is default |
Non-Default Browser | Different | ❌ Fails | Using Safari when Chrome is default |
User Guidance
For successful Garmin connection through web browser access, users should:
Open the marketplace in their iOS default browser
OR if using a different browser, first update their default browser setting to match
Checking Default Browser Setting
To check or change the default browser:
Open iOS Settings
Scroll to browser app (Safari, Chrome, etc.)
Tap "Default Browser App"
View or update the setting
Important Notes
This guidance applies to web browser access only, not in-app WebKit implementations
This behavior only affects iOS devices with Garmin Connect app installed
Without Garmin Connect app, authentication works in any browser
No impact on Android devices
Note: We are actively investigating solutions for in-app marketplace launches and WebKit implementations. For updates on this issue, please visit our status page. We recommend subscribing to this incident to receive notifications as updates become available.