How will I know if a new device type becomes supported in the Validic ecosystem?
The connected devices page is a publicly available page that is updated as more devices are added. It includes both cloud-supported and mobile-supported devices for the Inform platform.
Please note that in the list of devices on the above page there is a fourth column that you need to scroll over for in the list of devices to see if that Bluetooth device is supported in HealthBridge and Impact.
We post release notes for each mobile SDK, Impact, and HealthBridge release on a public-facing page as well.
If you are requesting the device is also supported in Healthbridge or Impact - those are additional workstreams/development work beyond the device being added to our mobile SDK. We appreciate your patience as new devices get integrated across the Validic ecosystem.
Clients can also receive a new data sources email (published at least once a quarter or as frequently as monthly) when we have new and upcoming device support announcements.
To receive the email reach out to your client success executive to get added to our email distribution list
What is the expected rate for adding new device types?
The Data Sources team does not have a strict release schedule at this time. This is to ensure that we can react as quickly as possible to vendor updates and new device requests without being too tied to a specific schedule. That said, we typically release a new device at least once a quarter.
How do I request a new device be added to Validic?
The short answer is to just ask. You can open a ticket with our support team and supply the below information in the ticket.
What is the device? Please share not only the company name but also the model of the device.
What is the use case for this device?
What type of data/metrics do you want from this device?
How many users do you expect to use this device?
If you have a relationship with the device manufacturer, please inform us.
What happens next?
The research on the device will be done based on vendor demand, client demand, and the device's popularity in the market.
If the device is selected to be added, then there will be scheduled development work to implement the device.
The support rep holding your case will update you on the status of the enhancement request along the way.