To create a case you need to create an account on our support site, each person who you wish to include on your support cases needs to follow this process in order to receive notifications from our system.
Open https://
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help.validic.com in your browser and click
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Under the login click the “Need an account? Sign up” text to sign up.
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Enter your email and click the “Send Link” button.
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the “Login or Create Account” under Contact Validic Support.
Enter your email in the below field. If you don’t already have that email in the system it will prompt for the next steps after hitting next.
Click the “Sign up with Password” button. You will see your email in the greyed-out field.
Check your email for a link from our system and click the “Sign up” button in the email.
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Enter your name and a password for the system, and click the “Sign up” button.
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Once logged in, click the “To open a support case, return to the Validic® Support Portal >” link in the gray box to return to the main support portal.
You’re all set! You can browse and open cases by clicking on the product you have questions about.
You can now follow the Opening a Validic Support Portal case see how to open a case within our system.
