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Impact supports RPM program language localization in Spanish. Once Spanish content is configured and the program is Spanish language enabled, clinicians will see a selectable "preferred language" dropdown option for the member participant during clinician enrollment (this will default to English, but Spanish will be available).
The member participant will then receive program emails and notifications, and see enrollment content based on their preferred language. The member participant can also update their preferred language during member participant enrollment.
System Supported Languages:
English (default)
Spanish
Recommended Implementation Steps:
Work with your Validic implementation contact Validic Account Manager to ensure that your account is enabled for multi-language.
Add translated program content in Admin > Content (Member Enrollment Content and Member Email Participant Enrollment Content [Consent] and Participant Email Content). Ensure that each content section has translated content. If no translated content is available, the application will fall back to English program content.
Add translated program notifications content for Events/Actions (Notifications) in Admin > Notifications. The notification summary list view in Admin will show the status of notification translations to highlight notifications that still need translated subject and message content. Events/Actions. You can only add translated content to member to participant facing notifications.
Enable the new the newly supported language in the program by checking the box for the language in Admin > Program > Program Overview.
Once enabled, clinicians can select a member’s a participant’s “preferred language” from a dropdown during clinician enrollment.
Member Participant enrollment experience (emails, program content) is shown in the participant’s preferred language, if the language is available for the program. If no translated notification content is available, the application will fall back to English content. The member can also toggle the preferred language during enrollment.Support users can also update a member's preferred language via the member detail view in the Support Dashboard.