Member program statuses are used to track member program enrollment progress. The table below explains the statuses, reviews how the statuses are displayed in the application, and provides context around the transition between statuses.
Enrollment Status | Enrollment Sub-Status | Expiration Window or Limitations | Description | Status and Display in Support Dashboard | Status and Display in Clinician Dashboard | Notes |
|---|---|---|---|---|---|---|
Pending | Awaiting Enrollment | N/A | Clinician has not completed enrollment | Member does not show in Support Dashboard | Clinician enrollment workflow |
|
Invited | Enrolled by Clinician | This starts a 30-day enrollment window that ends once "Device Account Synced" status is achieved | Clinician has completed enrollment (clinician did not provide email address to send enrollment email to member) | Shows as "Enrolled by Clinician" | Shows as "Invited" | Email address can be added, and enrollment email can be sent from Support Dashboard |
Invited | Email Sent | Enrollment link expiration is end of 30-day enrollment window | Clinician has completed enrollment (enrollment email sent to member) | Shows as "Email Sent" | Shows as "Invited" | Enrollment email can be re-sent to member from Clinician Dashboard and Support Dashboard |
Invited | Patient Consent |
| Member has begun enrollment (consented, but has not yet completed data source permissioning/auth) | Shows as "Patient Consent" | Shows as "Invited" | Enrollment email can be re-sent to member from Clinician Dashboard and Support Dashboard |
Active | Device Account Synced |
| Member has completed permissioning their data sharing via source auth and has completed member enrollment. In programs with more than one measurement type, the member has connected at least one source. Impact Member Source Connection Status* | Shows as "Device Account Synced" | Shows as "Active." Previously source synced historical data will become available in the dashboard. | Historical data will become available in the Impact Clinician Dashboard for readings that had been previously synced/uploaded to the source account (given organization historical data backfill setting for this: 0, 30, 180 days). Data on the device that has not yet been uploaded/synced to the source account will not be available (as this is un-synced data). |
Active | Initial Data Uploaded | N/A | *Member has completed enrollment ("Device Account Synced"), and they have uploaded new data | Shows as "Initial Data Uploaded" | Shows as "Active." | *Previously un-synced readings taken within 24 hours of "Device Account Synced" time will trigger status change to "Initial Data Uploaded" once synced. Relevant notifications will trigger on new readings. |
Inactive | Unenrolled | N/A | Member has unenrolled from program, or clinician has unenrolled the member | Shows as "Unenrolled" | Shows as "Inactive" | Clinician and support cannot resend patient enrollment invitation email. Member can be re-enrolled. |
Inactive | Abandoned | If the member has not completed enrollment by the end of the 30-day enrollment window, they will be transitioned into "abandoned" status | Clinician enrollment ("Enrolled by Clinician") occurred >30 days ago | Shows as "Abandoned" | Shows as "Inactive" | Clinician and Support cannot resend patient enrollment invitation email. Member can be re-enrolled. |
*Data source connection status is tracked at the individual data source level. Impact Member Source Connection Status