You must have adequate permissions to set up a new program. |
Roles that can set up and edit programs:
Program Admins
The program Admin Module allows you to set up and manage all programs for your account or organization.
To set up your first program, click the + CREATE PROGRAM button to launch the program configuration workflow.
Enter a Program Name: the program name will be visible to Impact users and program members. Program names must be unique.
Add a Program Description: this is a great place to state the purpose and goals of a program. The program description is visible to the clinical user when enrolling a member into the program.
Select the Organization(s) for which this program will be available by checking the box next to the desired organization or organizations. This will make the program available to clinical users in the selected organization (for enrolling members into the program).
Select Measurement Type(s) for the program. At least one measurement type is required to continue the program setup. You may select as many measurement types as needed to support your program (Using Multiple Measurement Types within a Program).
In this step, you will set up goals for your RPM program.
Types of Goals
Individual and Average Reading Limit: eg. keep all post-meal blood glucose readings less than 140 mg/dL
Individual and Average Reading Range: eg. keep average 7 day average blood glucose level between 90 and 140 mg/dL
Adherence (Reading Count): eg. measure blood glucose 3 times each day
Click the CREATE GOAL button to add a goal to the program.
Select the measurement type for the goal (i.e., Weight, Blood Glucose [any, pre-meal, post-meal], Blood Pressure, etc).
Select the goal type
Average reading limit (Average Threshold)
Individual reading limit (Threshold)
Average reading range (Average Threshold)
Individual reading range (Threshold)
Reading count (Adherence)
Configure the goal
Example: keep all blood glucose readings between 90 - 150 mg/dL
Example: keep all systolic blood pressure levels less than 125 mmHg
Set clinician options
Goal customization:
Clinician can edit - clinician will be able to edit the goal for the member
Clinician cannot edit - goal will be "locked," and clinician will not be able to edit
Goal usage
Clinician can disable - clinician will be able to disable the goal
Clinician cannot disable - goal is "required," and the clinician will not be able to disable
Click SAVE. The goal will now be enabled for new program enrollments if the "Available in program" toggle is enabled.
Available in Program
Toggle the "Available in program" to hide or show the goal in a program for new program enrollments. This feature can be used to create "draft" goals, to review prior to enabling them in a program.
Disabling this option for a goal in a live program will only apply to new program enrollments. The goal will still continue to be enabled for previously enrolled members, even if disabled.
In this step, you will set up notifications for your RPM program.
Click the CREATE NOTIFICATION button to add a notification to the program.
Select Notification Type.
Types of Notifications
Individual and Average Reading Limit: eg. If post-meal blood glucose is less than 140 mg/dL...
Adherence (Reading Count): eg. If blood glucose is measured less than 2 times over 2 days...
Gain/Loss (weight only): eg. If weight gain is more than 3 lbs in 24 hours...
Notification Options
Enabled: the notification is active and enabled by default for all enrolled program members. Can be disabled by clinical user during enrollment.
Required: notification is active and required for all enrolled program members. Required notifications can NOT be disabled during the enrollment or member management process.
Priority (if available): certain platform integrations map a priority notification trigger to Impact notifications. This is used for provider notifications; if available, this will add a priority flag to the notification.
Select a Measurement type that will trigger the notification.
Examples:
Blood pressure -- systolic
Weight -- BMI
Select a Trigger type
Examples:
Individual reading limit
Select a Communication method designating who is to be notified when the notification is triggered.
Available options are:
Clinical user via secure message
In Basket pool via secure message (if available)
Member via text message
Member via email
Member via secure message (if available)
Not all communication options may be available depending on your organization's configuration. |
Select a Frequency (only available for certain trigger types).
Examples:
Every time
At most once per day
Add a notification subject. Subject content should adhere to your organization’s content guidelines.
Add a notification message (if available). Message content should adhere to your organization’s content guidelines.
For each notification, toggle Required, Priority, and Enabled (active), as desired.
Click SAVE button. The notification will now be available for new enrollments.
In this step, you will add the content that is displayed during clinician and member enrollment. This content will likely be generated from multiple departments in your organization such as legal, clinical, and support services.
Clinician content (English only): content seen by the enrolling clinical user, typically a care manager. Clinician content will always be in English even for multi-language programs.
Member enrollment content: content that guides program members (patients) through the enrollment and device connection process.
Member email content: member-facing content for enrollment and un-enrollment emails.
Add / Edit Content
Click each section you wish to add or edit content. The page/section content will open.
Click the EDIT button to add/update content.
Body content can be styled as needed. Impact supports the following styling options:
Bold
Italics
Headings
Webpage links (highlight text and click the link icon to add target url)
Numbered lists
Bulleted lists
When content is complete for each section, click the SAVE button.
Once a program is created and added to an organization, clinical users will be able to enroll members into that program.