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Smartphone Compatibility and Connectivity

  • Do you have a smartphone?

    • Does your mobile device have an App Store?

    • Is your smartphone either an Android or iPhone?

  • Does your smartphone need to be updated?

    • If yes, check with your phone's owner manual or your service provider in order to update to the current Operating Systems (OS).

  • Do you have reliable Wifi or cell service in your home?

    • Is your mobile device connected to Wifi?

    • Do you have internet or phone service in the location you will most often use your device?

  • For Android users, do you have at least 500 MB of free space on your phone?

    • In order to check for your storage, refer to your Android’s owner manual or your service provider for assistance.

HealthBridge Overview

  • Have you downloaded the HealthBridge application?

    • In order to download the application, navigate to your smartphone's App Store and search for HealthBridge: Connect & Share.

  • Are you currently running the current version of HealthBridge?

    • For Android: How to update an Android app:
      1. Open the Google Play Store app.
      2. At the top right, tap the profile icon.
      3. Tap Manage apps & device. Apps with an update available are labeled "Update available."
      4. Tap Update.

    • For iOS: How to manually update an iOS app:
      1. Open the App Store.
      2. In the sidebar, click Updates.
      3. Click Update next to an app to update only that app, or click Update All.

  • Make sure the HealthBridge app is always in the foreground or background on the phone and that it has not been “swiped” closed.

  • Make sure the device is close to the phone or tablet. Bluetooth has a range of about 30ft/10m, but this can also be affected by thick walls and other electronics. It is best to keep the phone right next to the device.

  • Only pair your device to the HealthBridge app. Do NOT pair it to the manufacturer’s app.

  • Make sure that Bluetooth pairing is always enabled on the phone.

  • Have the phone set to allow data to be transmitted when on a cellular connection, not just Wifi.

  • Make sure you don’t have the peripheral’s vendor app on your phone as well. Bluetooth only allows one BLE connection at a time, and trying to pair the peripheral with the vendor app and HealthBridge can cause unneeded issues.

  • If none of the above suggestions resolved your issue, unpair the device from HealthBridge and then repair the device with HealthBridge. Test again at that point.

  • For more information, please visit our HealthBridge FAQ page: https://helpdocs.validic.com/docs/healthbridge-faq .

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