This article pertains to: LEGACY API (V1) INFORM (V2)
There was an issue encountered in the fall of 2021 with Withings users that the refresh token for some Withings users in the Validic system was in a bad state. There was an adjustment made on our end to resolve this. In order for the fix to be applied to any user that was affected, they must go to the marketplace that they used to connect to Withings, disconnect from Withings, and then reconnect. This will get the refresh token in the right state and allow for data to be transferred to the Validic environment for the organization the user is connected to.
If these steps don’t resolve the issue for the user in your organization, then reach out to the support team at support@validic.com or create a case in the Contact Support tab of our website. Please include the user ID, orgID, note that the user has disconnected and reconnected Withings in the marketplace, and give any other relevant details to allow support to resolve the issue in a timely manner.