...
Connect the cuff: Plug the tube connector into the “Cuff Port” on the side of the monitor.
Position the cuff:
Slide your arm through the cuff, ensuring it is positioned 2–3 cm (1 inch) above your elbow.
The marker on the cuff should be aligned with the center of your arm.
The cuff’s tubing should be coming out of the bottom of the cuff and not the top, once on your arm.
Tighten the cuff: Wrap the cuff snugly around your arm, leaving enough space to slide one finger between your arm and the cuff.
Relax before measuring: Sit in a comfortable position with your arm resting at heart level and your palm facing upward. Remain still and quiet for a few minutes before starting the measurement.
...
Check Signal Strength:
Move to an area with better cellular reception. Make sure you're away from obstacles like large buildings or underground locations that may block the signal. Being near a window usually helps cellular reception. Trailer homes and other metallic building materials may not allow the device to connect to a cellular tower.
Wait and Retry:
The monitor automatically attempts to resend your data during the next successful cellular connection. Wait a few minutes and try taking another measurement.
Ensure Proper Device Setup:
Confirm the monitor is functioning correctly with no other visible issues (like low battery). Check that all cables and accessories are securely connected.
Power Cycle the Device:
Turn Press the Start/Stop button to turn the monitor off and then back on by pressing the Start/Stop button. Retry . Then, retry the measurement and data transmission.
Contact Customer Support:
If the issue persists, contact SmartMeter customer support for further assistance at 1-844-445-8267.
Your blood pressure data will be stored on the device and automatically transmitted once the cellular connection is restored, ensuring no data is lost. Up to 60 measurements can be stored on the device.
...
Troubleshooting and Error Codes
...
Cause: An issue with the device calibration.
Solution: Turn off the monitor, wait a few moments, and try again. If the problem persists, contact customer service.
E5: AC Adapter Connection Issue (sold separately)
Cause: The AC adapter is not properly connected.
Solution: Ensure the AC adapter is securely connected to both the monitor and the power outlet.
...
Rest before measuring: Wait at least 5 minutes in a quiet, comfortable environment before starting the measurement.
Proper cuff positioning: Ensure the cuff is at heart level and not obstructed by clothing.
Avoid talking or moving: Stay still during the measurement to ensure accuracy.
Allow time between readings: Wait at least 3 5 minutes before taking another measurement to allow for circulation recovery.
...