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Basic steps to determine what the user is connected to and the data the user has synced with Validic
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One of the most common reasons we see users’ data missing from cloud sources and BLE-connected peripheral devices is that the users don’t have either the vendor app open for cloud connections or the client’s app with the Validic SDK enabled for the BLE-connected peripheral devices. You can see all of the sources connected to the Validic ecosystem on this page. Note the Connection Type column to determine what is cloud connection and what is Validic Mobile Bluetooth LE connection.
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