This article pertains to:
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Once you (the clinical user) have enrolled a participant into a remote management program, and the participant has completed enrollment into the program, data flow for that participant will initiate, and you will begin to receive PGHD participant readings into the Impact Clinician Dashboard. You will also receive any associated alerts or notifications for the participant.
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The Clinician Dashboard is organized into two primary areas:
Participant information section - this section contains information specific to the participant that is independent of a program.
Program information section - this section contains program specific information. If the participant is in enrolled in multiple programs, those programs can be navigated between using the program tabs.
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There are a number of features in Impact that can be turned on or off in Impact based on a clients needs and how they are accessing the software. There is a chance there may be elements of the product discussed below that don't display in your instance of Impact. What you see in Impact would have been a decision made by your administrators during implementation of Impact in your environment. We're offering information on all available features in Impact below to support all of our clients with one piece of documentation. |
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1. Participant Section (upper section)
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Participant information shows across the top of the view - this includes: participant name, identifier (if enabled for your organization), DOB, mobile phone number, and email address.
Click the pencil icon to update the participant's information, for example, their email address or mobile phone number.
Alerts
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Alerts will trigger based on their configured criteria and will accumulate in the alert box - this is similar to an inbox for new messages or notifications, but it is contained within Impact.
Priority alerts are shown with a red “!” icon.
Only active alerts will show in the alert box. Alerts can be selected and dismissed, and notes and time (duration of time that you spent with the participant around the alert, if any) can be logged.
Once an alert has been dismissed, it will disappear from the alerts box and be logged as a dismissal.
Alert Dismissals / Notes
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Notes can be added when dismissing an alert or independently via the ADD NOTE button, as needed.
The note itself and the time spent can be edited after the note has been created by the original author. Notes can also be deleted by the author.
You can enter time (duration of time that you spent with the participant) as a component of the note.
Time Spent
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Time spent in minutes can be logged to track interactions with participants.
You can enter time (the duration of time [mins] that you spent with the participant) while dismissing an alert or when adding or editing a note.
Time is summed at the participant level for the current month and then presented in the Participant View. You can also select the month to be able to review total time from past months (up to six months in the past). This time is a sum of time logged for the participant, across programs, and across providers (if multiple providers have logged time with the participant).
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Switching Between Programs
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You can switch between programs by using the program tabs. Select the desired program tab to navigate to that program. Note that programs that are pending enrollment will prompt for you to complete the enrollment.
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You can toggle the window by clicking on it. Two weeks is the default view, and there are four total window options:.
One week
Two weeks < Default View
One month
Three
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months
Nine months
Eighteen months
Program Actions
Select the Program Actions ellipses button (...) within the dashboard.
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The participant will then be send another copy of the enrollment email to prompt them to complete enrollment (Participant Enrollment Workflow Overview: HealthBridge ).
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Updating Reviewing Provider
The Program Actions modal will show the Enrolling and Reviewing Provider for the selected participant’s program. If you are not the Reviewing Provider, you can take over and assume that role for the patient. You may also assign a new reviewing provider by searching, selecting, and confirming the reviewing provider that you would like to assign for the patient.
The Reviewing Provider will always take on the required notifications (Events/Actions) for the participant. To take over as the Reviewing Provider, you will be prompted to confirm that you would like to proceed and assume the role. Once you have assumed the Review Provider role, all required notifications (Actions on Events/Actions) will be enabled for you.
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The logbook is the default view for participant data. Individual data points show within the logbook, and are organized by row (day) and column (time of day) for the blood glucose measurement type (these show as a hybrid calendar view for other measurement types). The logbook and other charts will show the data available only for the Data Timespan range selected.
Readings in Red ↑ signify high out of goal range values
Readings in Blue ↓ signify low out of goal range values
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Comment bubble icons next to the reading dates indicate that the participant has entered comments for readings during that day. The number above the icon shows the number of comments. The icon can be clicked, or the individual readings can be clicked, to expand and show the reading comments.
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Reading Origin
Participants can submit readings in to Impact via a connected device or via manual entry (if enabled for the organization). Manually entered readings will show with a manually entered reading icon.
Device entered - no icon
Manually entered - manually entered icon
If manually entered readings are present in the dataset for the selected view window, an information banner will also display notifying the clinician that manually entered readings are present.
Manually entered readings can only be submitted via the HealthBridge app and not via other supported data sources.
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Logbook and chart views differ by measurement type. |
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These graphs can be filtered by meal relation (for Blood Glucose) or to only show out of range values. It is important to again note that these graphs only show values within the Data Timespan selected.
Manually entered readings show in the reading detail view with an icon an “manually entered reading” label.
Goals
Goals show participant program progress at the current point in time (upon page load). These are also dependent on the Data Timespan selected. Individual participant goals can be edited and updated to set personalized care objectives - these changes will only apply to the individual participant for the specific program.
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Events/Actions (Notifications)
Notifications are actions intended to alert necessary parties when certain events occur. There are two available recipients of an action - the participant and the clinician/providerEvents, such as a high blood pressure reading, can queue Actions, like sending an EHR message to a Provider. Events/Actions can be set up for both participant and clinician users, and they are defined by an Impact Admin for each program.
Clinician
Providers can receive notifications notification Actions via the EHR messaging platform (either direct or via a group or pool message), via in app Alerts, or via email or SMS (not widely used).
Participant
Participants can receive notifications notification Actions via email, SMS, and patient portal/secure message (if enabled).
If you are the participant’s Reviewing Provider/Clinician, you will have required notifications enabled Actions enabled by default and those notifications Actions will be sent or assigned to you. You can enable optional notifications Actions via the toggle to the left of the notification Action to opt in to it.
If you are not the participant’s Reviewing Provider, you can still opt in to receiving notifications (Actions) for the participant as an Observing Provider/Clinician using the opt in toggle.
Notifications Events/Actions can be edited using the “Edit” button on the top right of the section.
It is important to SAVE the changes once you are done editing.
Note that there is a single instance of each event per participant - any updates made to editable event values will apply to all recipients of the action for the event. A “last updated” name and timestamp will be applied after the event edit has been saved.