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Check your spam folders for any emails from @support.validic.com.
If you locate support emails in your spam folder you will need to note the email isn’t spam to allow for this and future communication from Validic Support to reach your main inbox.
If you don’t see the email responses in your spam folder then there is a chance your network is blocking communication from our case management system. If that is the case you would need to contact your IT department to ask them to whitelist allow the domain , @validic.atlassian.net (the “from” address) and @support.validic.com (the “reply-to” address), as well as the IP addresses used by the third-party system used for Validic case management.