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There was an issue encountered in the fall of 2021 with Withings users that the refresh token for some Withings users in the Validic system was were in a bad state. There was an adjustment made on our end to resolve this.
In order for the fix to be applied to any affected user that was affected, they must go do the following:
Go to the marketplace that they used to connect to Withings
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Disconnect from Withings
Reconnect to Withings to get the refresh token in the
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correct state.
Completing these steps will allow for data to be transferred to the Validic environment
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from the Withings app.
If these steps don’t resolve the issue for the user in your organization, then reach out to the support team at support@validic.com or create a case in the Contact Support tab of our website. Please include the user ID, orgID, note that the user has disconnected and reconnected Withings in the marketplace, and give any other relevant details to allow support to resolve the issue in a timely manner.
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