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colourBlue
titleLegacy API (V1)

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Why are there instances when our users suddenly disconnected to any App in our Marketplace?

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To resolve this, your system may try to sync up the users' connection status with our API by making an Apps.json call (please see our API Doc for more technical information and our synced apps KBA for additional reference). This will allow your system to confirm whether your users' apps are still connected.