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Phone model and OS version
Validic SDK and version being used (always make sure you are on the latest version found here: https://mobileportal.validic.com/downloads)
If the user is using iOS device, then Apple has strict guidelines on background syncing. Asking the user to keep your application in the foreground can often help with data catch up.
List of any 3rd party apps the user has connected to the aggregator in question that could be affecting their datathe data coming from the aggregator app on the user’s phone
This could be apps either on the phone or a device such as supported wearables
Confirmation that they have granted the right permissions in the aggregator app when they linked to your appfor your organization’s SDK-enabled application
Has the user changed anything related to how they use their phone? This could be things like upgrading the OS or your app, getting a new phone, or starting or stopping using any 3rd party apps that feed data to Apple Health (this includes Apple Watch)
Confirmation that they are not consistently fully closing (by swiping up) your app. More information on this here: https://help.validic.com/space/VCS/1647050775/Apple+Health+Data+Syncing
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