After Upon creating a case through via the support portal, you may need might require your colleagues added to be included in the ticket for visibility or assistance answering the questions asked by support. When viewing to assist in addressing support queries. Below are the steps to add your colleagues when reviewing the case you created initiated in the support portal; the below steps will show you how to add your colleagues
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Visit the Contact Support location section to view access your open active cases and click on select the specific case.
Click Locate and click on the Share fieldoption.
If your colleague has an account is registered in the support portal, type enter their name in the provided field that displays after clicking the Share button. The name system will autocomplete the name, so allowing you can to select that person if they are already in the systemthe appropriate person from the list.
If you don’t see your colleague there, then ping is not visible in the list, contact the support contact representative you are working collaborating with, share your colleague’s . Provide your colleague's email address and name , and request that they be added to the support portal and be connected linked to your organization. This will ensure they will be discoverable the next time you need to add them as a watcher to the caseaction ensures their visibility for future case involvement. If your colleague doesn’t have lacks a login to the support portal account, then you should share this page with them so they can be able to log in and to enable them to create an account to track support tickets.