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Open your App. Ensure your application is always in the foreground or background on the phone and that it has not been “swiped” closed. A closed app will collect and transmit no data.
Don’t keep them separated. Make sure the device is close to the phone or tablet. Bluetooth has a range of about 30ft/10m, but this can also be affected by thick walls and other electronics. It is best to keep the phone right next to the device.
Some devices have limited amounts of time they can send the reading to the device, also known as broadcasting. Refer to the manual for the device you use to ensure that it is broadcasting while the app is open and listening.
Turn on BLE. Make sure that Bluetooth pairing is always enabled on the phone.
Enable Cellular Data. Have the phone set to allow data to be transmitted when on a cellular connection, not just Wifi. If you are unsure how to do this, Apple support offers instructions here, for Android search the internet for
<phone manufacturer> <phone model> permit app to use cellular data.Reboot. Sometimes, closing the app, restarting the phone, and reopening the application can restore the connection between the application and the device.
Forget about it. If none of the above suggestions resolved your issue, unpair/forget the device and complete the steps to repair the device within the application.
Ask for help. If you are still having issues pairing after taking these steps, then take a breath, and reach out to the escalation path suggested by your organization for Bluetooth connectivity resolution. See this section for more information on what to share.
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If you’ve completed the steps outlined above and still cannot pair/sync/transmit, it is time to follow the escalation path suggested by your organization for Bluetooth connectivity issues. Supply the following information in your escalation to ensure the person working on the escalation has all the needed information.
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