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Validic ID or UID of the affected user. Validic ID is the unique identifier on the Validic side and UID is the unique identifier on the client’s side used to provision the user in the Validic system.
Phone manufacturer, model, and OS used by the end user.
Device manufacturer, model, and picture of the back of the device where details of the device are located.
Full description of the troubleshooting steps taken and the issue the end user is encountering.
If possible, a video of the user interacting with both the device taking the readings and the Validic SDK-enabled app can be extremely helpful in understanding how the user is utilizing the two devices. This can help to identify workflow problems.
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