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Have you downloaded the HealthBridge application?
In order to download the application, navigate to your smartphone's App Store and search for HealthBridge: Connect & Share.
Are you currently running the current version of HealthBridge?
For Android: How to update an Android app:
1. Open the Google Play Store app.
2. At the top right, tap the profile icon.
3. Tap Manage apps & device. Apps with an update available are labeled "Update available."
4. Tap Update.For iOS: How to manually update an iOS app:
1. Open the App Store.
2. In the sidebar, click Updates.
3. Click Update next to an app to update only that app, or click Update All.
Creating a user in HealthBridge
See this guide for first-time users. The email address should be the email address your provider entered in the Impact program when you were enrolled. That and your Date of Birth are what the system will use to connect your HealthBridge login to the user created by the provider when you were enrolled.
For users that have previously registered a user in HealthBridge, you will want to use the same user you made the first time you registered for HealthBridge. If you don’t remember the password, then use the forgot password link with the email address you were enrolled with.
Connecting a Device
Review the instructions on connecting a device on this page.
Trouble Pairing the Device?
Make sure that Bluetooth is enabled on the phone.
On IOS open Settings < Bluetooth < Toggle the option to on
For Android, the instructions can vary depending on what Android phone you are using. If you don’t know how then add your phone’s manufacturer and model to the below phrase and search for it on google. Use that to find an appropriate answer to how to enable Bluetooth
<Phone Manufacturer> <Phone model> how to enable Bluetooth
Is the device you are trying to pair connected by Bluetooth to another phone? If so, then you will need to open up the Bluetooth settings on the other phone and forget the Bluetooth connection on that phone.
On IOS open Settings < Bluetooth < Click on the information icon to the right of the device name < Select Forget this Device
For Android, the instructions can vary depending on what Android phone you are using. If you don’t know how then add your phone’s manufacturer and model to the below phrase and search for it on google. Use that to find an appropriate answer to how to forget a Bluetooth device
<Phone Manufacturer> <Phone model> how to forget a Bluetooth device
Only pair your device to the HealthBridge app. Do NOT pair it to the manufacturer’s app.
Make sure you don’t have the peripheral’s vendor app on your phone as well. Bluetooth only allows one BLE connection at a time, and trying to pair the peripheral with the vendor app and HealthBridge can cause unneeded issues.
Make sure that Bluetooth pairing is always enabled on the phone.
If issues pairing the device to HealthBridge is encountered, taking the batteries out of the device, waiting a few minutes, and then adding them again is a useful troubleshooting step. This is a hard reset on the device. Attempt pairing with the device after this step is taken.
Turn the phone off, wait long enough for the phone to completely close, wait a few more seconds, and reboot the phone. Sometimes just restarting a phone will help to resolve some issues with Bluetooth connectivity.
See this section if you have worked through these steps and are still encountering an issue.
Not seeing readings coming through in the app?
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