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Smartphone Compatibility and Connectivity
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Review the instructions on connecting a device on this page.
Trouble Pairing the Device?
Only pair your device to the HealthBridge app. Do NOT pair it to the manufacturer’s app.
Make sure you don’t have the peripheral’s vendor app on your phone as well. Bluetooth only allows one BLE connection at a time, and trying to pair the peripheral with the vendor app and HealthBridge can cause unneeded issues.
Make sure that Bluetooth pairing is always enabled on the phone.
If issues pairing the device to HealthBridge is encountered, taking the batteries out of the device, waiting a few minutes, and then adding them again is a useful troubleshooting step. This is a hard reset on the device. Attempt pairing with the device after this step is taken.
Not seeing readings coming through in the app?
Make sure the HealthBridge app is always in the foreground or background on the phone and that it has not been “swiped” closed.
Make sure the device is close to the phone or tablet. Bluetooth has a range of about 30ft/10m, but this can also be affected by thick walls and other electronics. It is best to keep the phone right next to the device.Only pair your device to the HealthBridge app. Do NOT pair it to the manufacturer’s app.
Make sure you don’t have the peripheral’s vendor app on your phone as well. Bluetooth only allows one BLE connection at a time, and trying to pair the peripheral with the vendor app and HealthBridge can cause unneeded issues.
Make sure that Bluetooth pairing is always enabled on the phone.
Have the phone set to allow data to be transmitted when on a cellular connection, not just Wifi.
Recently a clinician noted that she uses the troubleshooting step of asking the patient to close HealthBridge completely on their phone by swiping it away and then asking them to open HealthBridge back up. She said that often resolves issues and results in past readings loading in the app.
If issues pairing the device to HealthBridge is encountered, taking the batteries out of the device, waiting a few minutes, and then adding them again is a useful troubleshooting step. This is a hard reset on the device. Attempt pairing with the device after this step is taken.If none of the above suggestions resolved your issue, unpair the device from HealthBridge and then repair the device with HealthBridge. Test again at that point. See below these steps if you are unsure how to accomplish this
For more information, please visit our HealthBridge FAQ page: https://helpdocs.validic.com/docs/healthbridge-faq .
Still having issues?
If you have completed all these checks and are still having issues with pairing a device to HealthBridge, then reach out to our support team using these instructions.
This guide will walk you through the information that you should include when opening a case.
How to unpair and pair your device
Unpairing device
Click the three horizontal lines in the top left of the screen
Click the Connections option
Click the device you have paired
Click Disconnect
Pairing your device
Either click Connect to the device for your program on the page you resolve in or click back to the main screen and click there
Click on the device you are using for the program that you just unpaired
Follow the pairing instructions on the screen. What is seen on this page will be specific to the device you are pairing. Follow the instructions displayed on the HealthBridge app for the device you are using.
You have successfully paired when you see the below screen! Click Next!
You will be prompted with instructions on how to take a reading on your device. Follow the instructions on the HealthBridge app for the device you are using.
- It may take a moment after the reading is completed on your device before it is sent to HealthBridge by Bluetooth connection. When HealthBridge has received it you will see the below screen. Click Finish and return to the main screen to see your reading
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. Your reading has been transferred to the Impact product so your clinicians can see it. Continue to take your readings on a regular basis now just by opening HealthBridge and taking the readings.
You should only unpair and pair if you encountered an issue. If you have a successful pair, then there is no need to repeat these instructions.
