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Make sure your mobile device is up-to-date! Check your setting and install all outstanding updates. You can choose not to do this; however, you may have problems pairing the device. Think about it like servicing your car before a long trip.
Make sure your Accu-Chek Guide Me has the correct date and time!
Turn over your Accu-Chek Guide Me and write down the pin found on the back of the device. You will need to enter this during pairing.
Get close! You will need to ensure the Accu-Chek Guide Me is close to your phone. We suggest you place them beside each other.
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Update! Make sure you update your mobile device.
Make sure your Accu-Chek Guide Me has the correct date and time!
Get close! Place your mobile device beside the Accu-Chek Guide Me. If the two are too far apart, the signal will be too weak, and pairing will fail.
Reboot and try again. Close the HealthBridge app, and reboot your mobile device.
If paring fails, turn off the Accu-Chek Guide Me, select “Try Again” in HealthBridge, and press the Left/Right arrows simultaneously.