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Make sure your mobile device is up-to-date! Check your setting and install all outstanding updates. You can choose not to do this; however, you may have problems pairing the device. Think about it like servicing your car before a long trip.
Turn over your Accu-Chek Guide Me and write down the pin found on the back of the device. You will need to enter this during pairing.
Get close! You will need to ensure the Accu-Chek Guide Me is close to your phone. We suggest you place them beside each other.
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Open HealthBridge and click “Connect Glucose Meter.”
Select “My Glucose Meter Isn’t LIsted.” Do not select Accu-Chek Guide.
Once HealthBridge says “Pairing,” hold down the left and right arrows on the Accu-Chek Guide Me. The arrows must be pressed at the same time. Hold them down until a circular icon appears on the screen.
When prompted, enter the PIN found on the back of the Accu-Chek Guide Me and click “OK.”
Once paired, complete the reading, and the data will sync to HealthBridge.
Video Tutorial
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Troubleshooting
Update! Make sure you update your mobile device.
Get close! Place your mobile device beside the Accu-Chek Guide Me. If the two are too far apart, the signal will be too weak, and pairing will fail.
Reboot and try again. Close the HealthBridge app, and reboot your mobile device.
If paring fails, turn off the Accu-Chek Guide Me, select “Try Again” in HealthBridge, and press the Left/Right arrows simultaneously. fewfw