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This article pertains to:
Status
colourBlue
titleLegacy API (V1)
Status
colourGreen
titleInform (v2)

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Why are there times when I try to connect to a specific application in my App Marketplace, I am unable to see an authorization page and automatically see my account already connected?

When making a connection to an app, the browser is redirected to the app's authorization page hosted by the vendor. When this happens, some vendor's authorization pages use the currently logged in session to authorize access automatically without prompting for log in login verification.

For instance, when a user syncs his or her app account or device in the App Marketplace, there is already another user logged in to that same app account or device. This happens largely on browsers in shared computers. Even though the previous user has already disconnected from the App Marketplace and was not able to logged out from the his or her application account, the user is still active in that same app account. This may sometimes cause confusion as new users may think that their own account was already synced when in fact a different account was synced due to the browser caching.

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For additional reference, here is a list of known applications which save account credentials in browser cache.

  • Fitbit

  • Garmin

  • Lumo

  • Mapmy

  • Misfit

  • Movable

  • Strava

  • Under ArmourVitadock

  • Withings

For additional reference, you may also take a look at another article link below specific to Under Armour:
https://support.validic.com/customer/portal/articles/2318305-mapmyfitness-and-under-armour-record-connection-behavior